me88 Privacy Policy

1. Who We Are

me88 is an online gaming and sports betting platform accessible at me88.lat, operated under international gaming authority licensing standards. References in this Privacy Policy to "me88", "we", "us", or "our" refer to the me88 platform operator.

me88 is the data controller in respect of personal data collected from players and visitors through the me88 website and associated services. For questions about how me88 handles your personal data, contact us at the details provided in Section 14.

me88 is primarily directed at adult players located in Malaysia. Our platform, payment integrations, and customer support are structured around the needs of Malaysian players operating in Malaysian Ringgit (MYR).

2. Personal Data We Collect

me88 collects the following categories of personal data in connection with the operation of its platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, nationality	KYC verification, age verification (21+), regulatory compliance
Contact Data	Email address, Malaysian mobile number, registered address	Account communication, account recovery, KYC documentation
Financial Data	Payment method details, deposit and withdrawal records, transaction history	Processing payments, fraud prevention, AML compliance, withdrawal verification
Account Data	Username, account balance, bet history, game activity, bonus usage, login timestamps	Platform operation, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud detection, technical troubleshooting
Usage Data	Pages visited, games played, betting patterns, time spent on platform	Platform improvement, responsible gaming analysis, personalisation
Verification Documents	Copies of passport, MyKad, utility bills, bank statements	KYC verification, source of funds compliance where applicable

3. How We Collect Your Data

me88 collects personal data through the following channels:

• Direct collection: Information you provide when registering an me88 account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or completing any form on the platform.
• Automated collection: Technical and usage data collected automatically when you access the me88 platform, including through cookies, log files, and session tracking tools. See Section 7 (Cookies) for details.
• Third-party sources: Identity verification and fraud prevention data from licensed third-party KYC service providers; payment data from payment processors such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX-connected banking portals.
• Publicly available sources: In limited circumstances where relevant to regulatory compliance or fraud investigation, me88 may reference publicly available information.

4. How We Use Your Personal Data

me88 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your me88 player account, including processing deposits, withdrawals, and game wagers.
• Identity and age verification: Confirming that you are aged 21 or above and verifying your identity as required under international gaming authority licensing obligations (KYC).
• Regulatory compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and data protection obligations under the frameworks applicable to me88's licensing.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeover attempts, collusion, and prohibited conduct as defined in the me88 Terms and Conditions.
• Customer support: Responding to your enquiries, resolving disputes, and providing account assistance via live chat and email.
• Responsible gaming: Monitoring gaming patterns to identify indicators of problem gambling behaviour, applying account-level responsible gaming tools where appropriate, and assessing self-exclusion requests.
• Platform improvement: Analysing aggregated usage data to improve the me88 platform, fix technical issues, and develop new features.
• Communications: Sending account-related notifications (transaction confirmations, security alerts, KYC requests) and, where you have opted in, promotional communications about me88 offers.

5. Legal Basis for Processing

me88 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the me88 gaming and betting services you have contracted for, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, CTF, and data retention obligations under our international gaming authority licensing framework.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where those interests are not overridden by your data protection rights.
• Consent: Where me88 relies on consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Data

6.1 me88 does not sell, rent, or commercially trade your personal data with third parties.

6.2 me88 may share your personal data with the following categories of recipients for the purposes set out in Section 4:

• KYC and identity verification providers: Licensed third-party services that verify identity documents and age on behalf of me88 as part of the account verification process.
• Payment service providers: Payment processors, e-wallet operators (Touch 'n Go, Boost, GrabPay), and banking partners (Maybank, CIMB, Public Bank, Hong Leong) through which me88 processes deposits and withdrawals.
• Game content providers: Licensed game studios (including PG Soft, Pragmatic Play, Evolution, Jili) may receive limited session and account data necessary to deliver game content and settle wagers.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory authority direction, me88 will disclose personal data to the relevant authority.
• Fraud prevention and security services: Third-party services engaged to support platform security, bot detection, and fraud investigation.

6.3 All third-party data processors engaged by me88 are subject to contractual data processing obligations consistent with applicable data protection standards.

7. Cookies and Tracking Technologies

7.1 me88 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device when you visit the me88 website. They enable the platform to recognise your device, maintain your session, and collect usage data.

7.2 me88 uses the following categories of cookies:

• Essential cookies: Required for the platform to function — session management, login state, and security tokens. These cannot be disabled without preventing platform use.
• Functional cookies: Remember your preferences and settings to provide a consistent experience across visits to me88.
• Analytical cookies: Collect aggregated data about how players use the me88 platform to support performance monitoring and improvement. Data is anonymised where possible.
• Security cookies: Support fraud detection and prevention by identifying unusual access patterns on the me88 platform.

7.3 You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the me88 platform.

8. Data Retention

8.1 me88 retains your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations. Under international gaming authority standards, transaction records and KYC documentation are typically required to be retained for a minimum of five years following account closure.

8.2 Where personal data is held solely on the basis of consent (such as marketing communications opt-ins), it will be deleted promptly upon withdrawal of consent.

8.3 Anonymised or aggregated data that cannot be used to identify you personally may be retained indefinitely for platform analytics and improvement purposes.

9. Data Security

9.1 me88 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include SSL/TLS encryption for all data transmitted between your device and the me88 platform, access controls limiting data access to authorised personnel, and regular security assessments.

9.2 While me88 takes reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your me88 account credentials and for notifying us immediately if you suspect unauthorised access to your account.

9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, me88 will notify affected players in accordance with our obligations under applicable data protection frameworks.

10. Your Data Protection Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by me88:

• Right of access: You may request a copy of the personal data me88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our regulatory retention obligations.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request that we provide your personal data in a portable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact me88 using the details in Section 14. me88 will respond to data subject requests within a reasonable timeframe consistent with applicable law.

11. Minors and Age Verification

11.1 The me88 platform is strictly intended for adults aged 21 years and above. me88 does not knowingly collect personal data from persons under the age of 21.

11.2 me88 applies age verification checks as part of the account registration and KYC process. Any account identified as having been created by a person under 21 will be suspended immediately, and any funds held will be returned to the original payment source.

11.3 If you believe that a minor has registered an account with me88, please contact our support team immediately so that appropriate action can be taken.

12. Third-Party Content

12.1 The me88 platform may include game content delivered by third-party licensed game studios. These providers operate under their own privacy policies and data processing agreements. me88 is not responsible for the privacy practices of third-party game studios in respect of data they collect independently.

12.2 The me88 website does not contain links to external third-party websites. All navigation on the me88 platform remains within the me88 domain.

13. Changes to This Privacy Policy

13.1 me88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

13.2 Where a revision materially affects how me88 processes your personal data, we will take reasonable steps to notify registered players via their registered email address. Your continued use of the me88 platform following any revision constitutes your acceptance of the updated Privacy Policy.

14. Contact and Data Enquiries

14.1 If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how me88 handles your personal data, please contact the me88 support team via the live chat facility available on the platform, or by email at:

[email protected]

14.2 me88's support team is available 24 hours a day, 7 days a week, in English. Data-related enquiries will be acknowledged within 5 business days and resolved within 30 days, consistent with applicable data protection standards.

14.3 If you are not satisfied with our response to a data protection concern, you have the right to escalate your complaint to the relevant regulatory authority under the framework governing me88's licensing.